A-149, Sushant Lok-I, Gurgaon (Haryana) 122002
Toll Free No. 1800-180-2605 (24x7)

+ 91 9990-595-595

Emergency contact

Safety Guidelines for operating PNG connection

  • Do not tamper with any component of the gas connection.
  • In case the gas flow in your house or area is stopped, inform Haryana City Gas (HCG) at Emergency contact: +91-7834-911-911.
  • Always close the main control valve if you are not going to be home for a day or more.
  • When you turn on your gas again after a long duration, make sure all the doors and windows of your house are opened.
  • Always use standard ISI mark stoves and burners.
  • Don't ever cover the rubber tubes and regularly clean them with a wet cloth.
  • Always ensure that the hot utensils or liquids are not in direct contact with your rubber tube.
  • When you are cooking, make sure that you do not leave the burner or stove unattended.
  • If you can smell gas or doubt a leakage, do not ignite a match or lighter.
  • Once you complete your cooking, make sure you close the burner knob and gas tap.
  • Gas leakage / gas escape can be easily detected due to its peculiar smell or odour.
  • If the gas supply stops suddenly, close the knob and open all doors and windows. Only once there is no smell of gas should you turn on the stove again.
  • It is safe to wear cotton apron or cotton clothes during cooking.
  • Never use a sari to lift any utensils from the stove.
  • It is always safer to ignite a match first, and then to switch on the gas supply.
  • Keep children away from the gas stove and gas connection.
  • Periodically keep checking the rubber tube for any cuts, damage.
  • Never store combustible or explosive/ flammable items in the kitchen.
  • When you are cleaning the burner
    • Close the main valve and gas tap.
    • Allow the stove to cool down and then clean the burners with a cloth. Clean the burners with warm water and use soap or other cleaning agents if the burner is oily.
    • Allow the burner to dry up. Clean the burner head in the similar way. Clean the burner head with a hard brush.

Do's & Don'ts: PNG Connection

Do's Don'ts
In case of gas smell
Open windows and doors
Close the appliance valve(Yellow knob just at the start of rubber tube)
Close the meter control valve(Knob near Meter)
Call our 24 hours emergency number 7834911911 immediately
Do not ignite the burner or any other items
Do no switch on / off any electrical switches / appliances in the house
Do not operate mobile phone inside the house
Do not attempt to repair the gas equipment or pipelines
Do not repair gas lines/ equipments through unauthorized person
In case of gas stoppage
Check if someone has closed the riser isolation valve (Located at the ground floor)
Close the appliance valve (Yellow knob just at the start of rubber tube)
Close the meter control valve (Knob near Meter)
Call our 24 hours emergency number 7834911911 immediately
Do not attempt to repair the gas equipment or pipelines on your own
Do not open the riser isolation valve
In case of fire
Close the gas tap
Close the control valve
Close the riser isolation valve
Disperse all personnel to a safe location
Call our 24 hours emergency number 7834911911 immediately
Do not attempt to repair the gas equipment or pipelines on your own
Do not open the riser isolation valve.

Precautions for gas usage

Precautions for daily operations:

Domestic PNG customers  

  • Before igniting the cooking appliances, ensure that there is no gas smell.
  • Ensure that the rubber hose is in good condition and it is properly fixed to cooking appliance and appliance valve.
  • Open the appliance valve first, then the knob of the cooking appliance and ignite the burner immediately.
  • Ensure hot utensils or hot items do not touch the rubber hose of gas stove.
  • After cooking make a practice to close the appliance valve.
  • Use only the stoves converted to run on PNG.
  • Also make a practice to close Main Control Valve/Meter Control Valve inside kitchen in night once cooking for the day is done.

Safeguard for Domestic PNG installations

  • Ensure nothing is tied or hanging on the gas pipeline.
  • Ensure that gas pipeline doesn't get hit or damaged by any work in the vicinity.
  • Ensure that you do not conceal the GI pipeline, Meter, Regulator or Appliance Valve in the wall / furniture.
  • It is advisable to use rubber hose up to a length of one meter to ensure your safety.
  • Do not install electric / telephone wires / cables very close to gas line, also do not tie them to the gas installation.
  • Do not excavate the soil above the pipeline laid underground in your premises.
  • Do inform HCGKCE on Emergency No. 7834911911 if at all any excavation is observed in your premises or surrounding or on roads so as to safeguard HCGKCE network supplying gas to your premises.
  • Do inform HCGKCE on Emergency No. 7834911911, for any civil/ repair work of building to safe guard HCGKCE pipelines.
  • Ensure the water / drainage line doesn't pass very close to underground / aboveground gas installation and the same is not leaking.
  • Ensure proper water line plumbing for gas geyser connection.
  • Approach HCGKCE for guidance if renovation or modification in the house is affecting gas installation.
  • If any modification / extension / replacement of gas installation is required, please approach HCGKCE for the same.
  • Do not use domestic connection for commercial purpose. In case such connections are identified, gas supply to the connection shall be discontinued and appropriate legal action will be taken by the company.
Do not carry out any modification on gas lines through unauthorized person.

Safe Practice: CNG Filling

  • Switch-off the mobiles while entering CNG station.
  • Ensure validity of CNG Cylinder while refueling CNG.
  • Customers and passengers should not to use their mobile near Dispenser area.
  • Passengers should stay away from the Dispenser area.
  • Customers should keep away from the high-pressure area.
  • In case of any emergency condition, follow the Emergency Response Plan.
  • Don’t lit match box or smoke at CNG station.
  • Don’t refuel vehicles with passengers on board.