Ans : PNG is mainly methane – CH4 with a small percentage of other higher hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it burns almost completely making it the cleanest fuel. It is procured from the oil / gas wells and transported through a network of pipelines across the country.

Ans : PNG is not stored at one place but is continuously supplied through the pipeline.

Ans : Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus an un-interrupted supply at a constant pressure is assured./p>

Ans : PNG works on a cooking appliance just like LPG does. Converting an existing LPG appliance to a PNG friendly one is done by trained HCG technicians.

Ans : The LPG connection can be surrendered to the respective oil company and security deposit refund obtained.

Ans : A domestic PNG connection includes conversion of one LPG appliance to PNG, laying of associated galvanized iron (GI) pipeline network, along with necessary fittings, pressure regulator and a meter.

Ans : Cost of PNG connection is dependent on the type of house and installation charges are as applicable at the time of registration. Applicable interest free refundable security deposit is to be deposited for a PNG connection.

Ans : Billing is based on the meter readings taken by the authorised HCG staff once in two months for the domestic consumers and daily for industrial and commercial consumers. The bills are delivered at the customer's premises via email of post.

Ans : We have 24 hour helpline service for attending to your queries / complaints. Our network of control rooms are manned 24 hours by Engineers and trained technicians to address any queries / complaints.

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