Important Announcements for PNG Customers

Important Information for Payment

  • Please mention your CRN No., Registered Mobile No. and Name of registered consumer on back side of cheque.
  • All cheques should be current dated and payable locally.
  • Applicable bank charges shall be levied for each dishonour of cheque/ Instrument.
  • Delayed Payment Charges @2% of billed amount shall be applicable. Any payment realised beyond the due date shall attract the charges.
  • Any dispute in billing should be brought to the notice of HCG within 14 days of payment at customer care No. 0124-2388888.
  • We do not accept any cash payment.
  • We also accept payment by Credit/Debit card at our office located at A-149, Sushant Lok-1, Gurugram, 122002, on Monday to Friday 10:00 AM to 06:00 PM and Saturday 10:00 AM to 02:00 PM.
  • Now make instant payment of your PNG bills online without registration or login.

Things You Should Know

  • Supply of PNG is subject to terms and conditions and as amended from time to time.
  • Request for shifting gas connection will be as per applicable rules.
  • PNG supply shall be liable to disconnection for non-payment of dues.
  • Usage of gas is restricted to domestic use. Violation will attract penalty/ disconnection.
  • Details of terms and condition as agreed may be referred to in the application form.

Safety and Maintenance Instructions

  • Ensure appliance valve/ MCV is closed when not using gas.
  • Gas supplied to consumer is mixed with odourant to facilitate detection of gas leak/ escape, if such odour emanates from any installation/ pipelines, please call 24×7 Toll Free number 1800-180-2605 for assistance.
  • Switch off the gas when attending to Mobile, Phone, etc.
  • Keep kitchen well ventilated
  • Keep windows open and allow AIR circulation inside the kitchen.
  • Electrical installation/ wiring should be at a distance of atleast 1 ft. (300 mm) from the gas pipe and meter.
  • The electric wire should never touch the gas pipe or traverse gas pipes.
  • Don’t conceal Gas pipelines in permanent or temporary structures inside your premises.
  • For change of Gas stove rubber tube, please avail the services from HCG for safe and smooth transition.
  • Renovation and demolition of premises where HCG Gas is provided shall be undertaken subject to obtaining clearance from HCG.
  • All post-installation services are on chargeable basis as per the applicable tariff.

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